Regulatory Standards & Ethical Compliance

1. Ofgem Commercial Energy Broker & Intermediary Principles

Ofgem (the Office of Gas and Electricity Markets) sets clear standards to protect British businesses, particularly microbusinesses, when securing commercial tariffs through intermediaries. Hamilton Knights fully observes these requirements:

2. UK GDPR & Data Protection Act 2018

We treat commercial business contact data and customer personal information with utmost security and confidentiality:

• Lawful Basis for Processing: Business-to-business communications are conducted under legitimate interests with balance assessments, and where required, specific opt-in consent.
• Data Minimisation: We only collect data essential for tariff analysis (business name, address, MPAN/MPRN meter identifiers, and decision-maker contact details).
• Right to Erasure & Opt-Out: Any business that requests to be removed from our calling list is immediately added to our internal suppression register and permanently suppressed.

3. Corporate Telephone Preference Service (CTPS) & TPS Screening

Under the Privacy and Electronic Communications Regulations (PECR), making unsolicited direct marketing calls to numbers registered on the Corporate TPS (CTPS) or TPS is prohibited without verifiable consent.

Hamilton Knights maintains automated daily batch scrubbing through licensed CTPS register distributors. Any telephone number added to the CTPS register within the statutory 28-day window is automatically locked and excluded from our predictive dialers.

4. Complaints Procedure & Dispute Resolution

We hold ourselves to the highest standards. In the unlikely event that you are dissatisfied with any interaction from our outbound team or an energy contract negotiation: